15 business days from dropping off at the US Post Office to receiving feedback on eBay. No more outstanding International shipments from eBay or GenericRefills that I am aware of… If you ordered via Amazon or via eBay Global Shipping, I’m not posting any updates for your shipping on the blog.
Monthly Archives: September 2013
I realized that I could put my listing up on Amazon right away if I do the fulfillment (that’s order management, packing, shipping and customer service). I just got all of the needed information uploaded to Amazon: description, image, keywords, dimensions, weight, UPC codes etc. I checked and everything looks good. The only change is that the black refills are listed in the “Office Supplies” section of Amazon instead of electronics. Hopefully this will only increase their visibility.
If you notice that our black ink refills are not showing up on your Amazon searches, please leave a comment so that we can try to figure out what is going on. It’s crazy but if our item doesn’t show up on the first page of results, we are doomed. Just moving a space or two up the list seems to affect sales! We definitely want Livescribers to see our Generic Refills, so everyone can fall in love with their Livescribe pen, again!
I’ve been busy doing quality control on the new black refills and they are all uniformly smooth writing! I’m really pleased.
I’m still waiting on my new shipment of business cards but have enough to package up the initial batch of Black ink refills. Wrote a couple of comments on some forums to let you know that these are now available, and sent out some emails. I can’t really send emails to eBay customers until I get my eBay listing up – that might be another week. Inventory can’t go out to Amazon until I setup my UPC codes for the Black/fine and the Black/medium refills so don’t expect to see them at Amazon for another couple of weeks – they have to receive my inventory and then they seem to shuffle it around to various fulfillment centers.
Thanks for being patient while I got these new refills ready to sell! You can use the links in the sidebar or the tab above to place your orders directly from me.
Refills were delivered to my customer in Argentina yesterday. They were sent as USPS First Class Package International on 3 Sept 2013, so it took 17 business days. A long wait but less than half the price of Priority Mail International (~$24) and much less than Priority Mail Express International (~$45).
Well, I was drinking my coffee on my back porch this morning and I got buzzed by at least two different hummingbirds! My mug today was bright red – they both came to investigate the huge “flower,” I think.
This brings me to my question, how many customers would buy packages of red refills (with smooth-writing German ink, of course!), how often? and would you pay a little extra?
Why extra? I anticipate much lower demand for red than blue or black and when I order in smaller quantities the price per refill goes up significantly. This is because the manufacturer has to fill his assembly machinery with ink and with a smaller production run, much of that ink goes to waste. Of course, that cost is passed on to us! Refills have a shelf-life. If I was ignorant or unscrupulous, I’d order in big quantities and continue to sell those refills long past their prime. Old ink is not smooth ink! so I just won’t do that!
I’ve been going through my new shipment of Generic Refills. I check one refill out of every bundle of two hundred to be sure that the quality is consistent. Every refill I’ve tried writes immediately and smoothly! The medium tips (1 mm) have especially smooth ink, this might be because they lay down more ink than the fine tips (0.8 mm). Don’t get me wrong, the fine tips are really smooth too! I’m so glad that my manufacturer’s production runs are just as good as the samples that he provided.
Just heard back from another customer in Norway. Thanks for the positive feedback on eBay!
That just leaves international shipments to Canada and Argentina outstanding.
Well, the fine and medium tip refills with black German ink are in country! Currently they are being held in Customs until I can fill out some paperwork to authorize their release. Once they get to North Carolina, I’ll spend some time writing with them to be sure that they are up to our standards. Shortly thereafter they will be for sale on my website and eBay. It takes a little longer to get them ready for Amazon. I need to register their unique UPC and have Amazon generate their unique catalog number.
In the last week or so, I’ve gotten confirmation from customers that their smooth-writing refills have arrived! As I mentioned in a previous post, when I ship internationally, I use USPS First Class Package International. Some countries provide the USPS with tracking information, others do not. When there is no tracking to the destination, I have to rely on the customer to let me know that everything arrived safely. (or to tell me that their package has not arrived yet)
I still currently have outstanding shipments to Argentina and another to Norway.
I love getting feedback from my customers! especially because it is so uniformly uplifting! Who wouldn’t be happy swapping a poorly writing refill with one that writes smoothly?
Some people will not be able to tell the difference between our smooth German ink and the original Livescribe refills… but, they are probably happy with the original refills…
I will always stand behind my 100% satisfaction guarantee. If you are not happy writing with our refills, send them back and we’ll refund the purchase price. I might write to ask you why you aren’t satisfied, that will help me to help other customers better, so I hope you’ll respond.
I’ve put up a couple of new pages today so that you can see the feedback our Generic Refills have gotten on eBay and on Amazon.com. I hope you can spend a minute and take a look if you haven’t had a chance to write with our Generic Refills yet!